Exceptional care for homes and pets • Mississauga • Port Credit • Oakville
SERVICE POLICIES
Last updated: August 28, 2026
Before you book
Every visit starts with a written scope. We confirm the recommended team, estimated time, what is included and the rate before anything is scheduled.
Residential cleaning is $75 per cleaning professional, per hour. Commercial cleaning is quoted separately after a walkthrough.
Home and pet details
Our recommendation is based on the information and photos you provide. If the size, condition, number of pets, access or requested work is materially different when we arrive, we will stop and confirm any change to the scope, time or rate before we continue.
Access and pets
Please send entry instructions, parking details, alarm information, pet notes and any restricted areas before the visit. Pets remain the client’s responsibility during service. Well Kept cleans the home; we do not provide pet sitting, grooming, training or veterinary care.
If a person, pet or condition makes the work unsafe, the team may skip that area or leave the property and contact you.
Scope and priorities
The team works from the agreed scope or priority checklist. Extra requests are handled only when time and safety allow, and may need a separate visit.
Options discussed for a VIP Pet Home Reset are possibilities, not automatic inclusions. We agree on them before the visit.
Changes and cancellations
If plans change, contact us as soon as you can. Any timing requirements or charges that apply to your visit will be stated in your service confirmation.
Products and special requests
Tell us about allergies, sensitivities or product requirements before booking so we can confirm what is practical and safe.